HIPAA Notice of Privacy Practices

Our Commitment to Your Privacy

VocalCalm is committed to protecting the privacy and security of your protected health information (PHI). As a provider of AI-powered mental wellness services, we are required by law to maintain the privacy of your health information and to provide you with this Notice of our legal duties and privacy practices.

How We May Use and Disclose Your Health Information

Treatment

We use your health information to provide you with AI-powered therapeutic support. This includes:

• Analyzing your conversations to provide personalized wellness guidance
• Tracking your progress and adjusting therapeutic approaches
• Providing crisis intervention when necessary

Payment

We may use and disclose your health information to obtain payment for services provided to you, including:

• Processing subscription payments
• Verifying insurance coverage (if applicable)
• Billing and collection activities

Healthcare Operations

We may use and disclose your health information for our healthcare operations, including:

• Quality assessment and improvement activities
• Training of AI models (using de-identified data only)
• Compliance and auditing activities
• Business planning and development

Special Situations

As Required By Law

We will disclose your health information when required to do so by federal, state, or local law.

To Avert a Serious Threat to Health or Safety

We may use and disclose your health information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

Research

We may use de-identified health information for research purposes. Any research use of identifiable information requires your explicit consent.

Your Rights Regarding Your Health Information

Right to Access

You have the right to inspect and obtain a copy of your health information that we maintain. You can access your session transcripts and progress reports through your account dashboard.

Right to Amend

If you believe that health information we have about you is incorrect or incomplete, you may request that we amend the information.

Right to an Accounting of Disclosures

You have the right to request an accounting of disclosures of your health information made by us for purposes other than treatment, payment, or healthcare operations.

Right to Request Restrictions

You have the right to request restrictions on certain uses and disclosures of your health information. We are not required to agree to a requested restriction, except in certain limited circumstances.

Right to Request Confidential Communications

You have the right to request that we communicate with you about your health matters in a certain way or at a certain location.

Right to a Paper Copy of This Notice

You have the right to receive a paper copy of this Notice upon request, even if you have agreed to receive this Notice electronically.

Data Security Measures

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. You will not be retaliated against for filing a complaint.

Changes to This Notice

We reserve the right to change this Notice and to make the revised Notice effective for health information we already have about you as well as any information we receive in the future. We will post the current Notice on our website and in our application.

Contact Information

If you have questions about this Notice or wish to exercise your rights, please contact: